TABLE OF CONTENTS
Sign up for an account in the Customer support portal
This article guides you through activating your account for the Customer support portal. With an activated account, you’ll have access to the Tickets tab where you can create and track the progress of your support tickets.
Request an Account
- Email support@collegial.com with the subject line "Customer portal account request" to ask for a new support portal account
Activate your Account
- You will receive an email from Collegial Support with the subject "Collegial user activation"
- Click the activation link in the email, which will open the account setup page in a new browser tab
- On the "Activate Your Account" page, confirm your full name is correct
- Choose your new password and type it in the "Enter Password" field
- Confirm the password by typing it again in the "Retype Password" field
- Click the "ACTIVATE AND LOG IN" button
- Once logged in, you will see a banner confirming "Your account has been activated" - you will now be able to access the “Tickets” tab in the navigation bar or go directly to https://collegial.freshdesk.com/support/tickets to view and manage your support requests
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